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Postage Costs:

*All Australian orders are shipped for $12.00. All orders come with tracking.

If you would like to insure your delivery click here.

Please allow up to 24 hours to process your order. See postage delivery times below to work out how long your order will take to get to you.

If necessary contact us by email, landline (08) 8120 0498 or on mobile 0416 497 498 to arrange urgent delivery so that your order arrives in time for your party.

*For orders sent to more remote locations we may require additional payment to cover postage costs. (This includes Darwin, Hobart, Alice Springs, North Queensland and most of Western Australia) Customers will be immediately notified if this is the case.

If you live in South Australia and would like to pick up your purchase from our Port Willunga premises type the word "SAYAY" into the promotional code section and you will not pay for postage. If you are using another promotional code to receive a discount contact us to confirm a pick up time and a refund for postage.

Express Post

Contact us here or by phone on (08) 8120 0498 or 0416 497 498 if you would like to arrange express postage.

Postage Delivery Times:

We are based in Adelaide and use a combination of Fastway Couriers and Australia Post so deliveries to Sydney take an estimated three days, to Melbourne and rural South Australia they take two days and deliveries to Adelaide arrive the next day.

Deliveries to Perth or Brisbane take an estimated four days.

Click HERE to see the Australia Post website for more details.

We use Australia Post as they are a member of the Green Fleet Project (www.greenfleet.com.au) a not-for-profit organisation that plants trees on behalf of companies to offset their vehicle emissions. Occasionally we will use Fastway Couriers. Please let us know if you would like your order shipped only by Australia Post by contacting us through our web form here. Australia Post may be the preferred choice as Fastway Couriers offers pick up only from its main city depot location if delivery cannot be made.

If you have any concerns about delivery times you can email us or call us on (08) 8120 0498 or 0416 497 498 to find out more.

International Orders:

Contact us through our contact form here if you are an overseas (non-Australian) customer wishing to purchase some of our products so that we may quote you the correct price and shipping fee for the products you wish to order.

The postage costs listed on this site are for Australian orders only.

Packaging:

As a golden rule when our orders require a larger box than our custom-made 100% recycled content party boxes we only ever use pre-used recyclable boxes and bags sourced locally.

Occasionally we may use the non-bubble-wrap-lined Australia Post expandable tough bag (made from thick paper) - as placing a bag around a standard box makes sure it is measured on physical weight and not cubic weight - thus bringing the price down because party supplies are generally quite light.

When using Fastway Couriers' satchels we ensure they are the recyclable bags with a recycle rating of LDPE 4.

Paypal

Please ensure your mailing address is correct on your Paypal account if paying through Paypal.

*Customers assume full responsibility for providing Eco Party Box with the correct mailing address. Should an order be incorrectly addressed and thus returned to Eco Party Box by Australia Post the customer will not be refunded. They will however receive the opportunity to pay a new postage fee which will be the actual postage cost as quoted by Australia Post, rather than the standard $12.00 or $15.00 postage fee we apply to all orders.